1.
Word processing, desktop publishing, and
electronic calendars are examples of:
A.
Knowledge work systems
B.
Artificial intelligence systems
C.
Decision support systems
D.
Document imaging systems
E.
Group collaboration systems
F.
Office systems
Answer: Office Systems
2.
The stored learning from an organization’s
history that can be used for decision-making and other purposes best describes:
A.
Organizational learning
B.
Tacit knowledge
C.
Knowledge warehouse
D.
Best practices
E.
Organizational memory
F.
Knowledge base
Answer: Organizational memory
3.
The most successful solutions or
problem-solving methods that have been developed by a specific organization or
industry best describes:
A.
Organizational memory
B.
Knowledge management
C.
Best practices
D.
Standard operating procedures
E.
Explicit knowledge
F.
Business objectives
Answer: Best practices
4.
Systems that convert documents and images into
digital form so that they can be stored and accesed by the computer are called:
A.
Virtual reality systems
B.
Document imaging systems
C.
Knowledge work systems
D.
Neural networks
E.
Presentation graphics systems
F.
Scanners
Answer: Document imaging systems
5.
Major knowledge work applications include:
A.
Investment workstations, computer-aided design
systems, and intelligent agents
B.
Document imaging systems
C.
Virtual reality systems, investment
workstations, and intelligent agents
D.
Virtual reality systems, intelligent agents,
and investment workstations
E.
Computer-aided design systems, virtual reality
systems, and investment workstations
F.
None of the above
Answer: computer-aided design systems, virtual
reality systems, and investment workstations
6.
Interactive graphics software and hardware
that create computer-generated simulations which provide sensations that
emulate real world-activities describes:
A.
VRML
B.
Fuzzy neural networks
C.
Virtual reality systems
D.
Genetic algorithms
E.
Pilot programs
Answer: virtual reality systems
7.
Groupware is build around each of the
following principles:
A.
communication, collaboration, and coordination
B.
communication, collaboration, coordination,
and knowledge sharing
C.
communication, collaboration, coordination,
and investigation
D.
communication, collaboration, coordination,
and teamware
E.
communication, collaboration, coordination,
and groupware
F.
None of these
Answer: communication, collaboration,
coordination, and knowledge sharing
8.
Artificial intelligence systems:
A.
Do not exhibit the same level of intelligence
as human beings
B.
Can solve all problems intelligently
C.
Substitute for experts
D.
Can come up with new and novel solutions to
problems
E.
Can develop associations and use metaphors and
analogies
F.
Have a unique ability to impose a conceptual
apparatus on the surrounding world
Answer: Do not exhibit the same level of
intelligence as human beings
9.
A knowledge-intensive computer program that
captures the expertise of a human in limited domains of knowledge describes:
A.
virtual reality
B.
a neural network
C.
a decision support system
D.
fuzzy logic
E.
a genetic algorithm
F.
an expert system
Answer: an expert system
10. The
strategy used to search through the rule base in an expert system defines:
A.
an AI shell
B.
fuzzy logic
C.
CASE
D.
an inference engine
E.
a genetic algorithm
F.
SWOT
Answer: an inference engine
11. Which
of the following is a specialist who elicits information and expertise from
other professionals and translates it into a set of rules or frames for an
expert system?
A.
Knowledge translator
B.
Knowledge analyst
C.
Knowledge specialist
D.
Knowledge engineer
E.
Expert analyst
F.
Systems analyst
Answer: Knowledge engineer
12. Which
of the following refers to rule-based AI tolerates imprecision by using
non-specific terms called membership functions to solve problems?
A.
Genetic algorithms
B.
Expert system
C.
Hybrid system
D.
Fuzzy logic
E.
Virtual reality system
F.
Neural network
Answer: Fuzzy logic
13. Which
of the following is a software program that uses a built-in or learned
knowledge base to carry out specific, repetitive, and predictable tasks for an
individual user, business process, or software application?
A.
Expert system
B.
Intelligent agent
C.
Genetic algorithms
D.
Neural network
E.
Fuzzy logic
F.
Hybrid system
Answer: Intelligent agent
14. Knowledge
workers need:
A.
powerful graphics
B.
quick and easy access to external databases
C.
communications and document management tools
D.
a user-friendly interface
E.
analytical tools
F.
all the above
Answer: all the above
15. A
collection of internal and external knowledge in a single location for more
efficient management and utilization by the organization, best describes:
A.
a knowledge repository
B.
organizational memory
C.
a data warehouse
D.
knowledge management
E.
an external database
F.
none of the above
Answer: a knowledge repository
16. A
typical document imaging system used:
A.
an index server
B.
workstations
C.
scanners
D.
an optical disk system
E.
printers
F.
all the above
Answer: all the above
17. Offices
and office workers have these basic functions:
A.
managing and coordinating the work of data and
knowledge workers
B.
scheduling for individuals and groups
C.
managing documents, including document
creation, storage, retrieval, and dissemination
D.
connecting the organization to the external
world
E.
connecting the work of local information
workers with all levels and functions of the organization
F.
all the above
Answer: all the above
18. Technologies
that uniquely and directly address the organizational learning and knowledge
management tasks include:
A.
enterprise systems, external and internal
networks, databases, datamining, and communication-based applications
B.
just office systems and knowledge work systems
C.
just external and internal networks and
databases
D.
office systems, knowledge work systems (KWS),
group collaboration systems, and AI applications
E.
just group collaboration systems and AI
applications
F.
all the above
Answer: office systems, knowledge work systems
(KWS), group collaboration systems, and AI applications
19. The
set of processes developed in an organization to create, gather, store,
transfer, and apply knowledge, best describes:
A.
organizational learnings
B.
knowledge management
C.
organizational memory
D.
knowledge assets
E.
business process engineering
F.
none of the above
Answer: knowledge management
20. Expertise
and experience of organizational members that has not been formally documented
is known as:
A.
knowledge sharing
B.
tacit knowledge
C.
organizational learning
D.
organizational memory
E.
best practices
F.
none of the above
Answer: tacit knowledge
1.
Providing quick and easy access to external
databases is a requirement of a knowledge work system.
1.
True
2.
False
Answer: True
2.
Organizations are using artificial
intelligence technology to capture individual and collective knowledge and to
codify and extend their knowledge base.
1.
True
2.
False
Answer: True
3.
One of the primary advantages of expert
systems is their ability to perform a variety of tasks.
1.
True
2.
False
Answer: False
4.
Expert system benefits include reduced errors,
reduced cost, reduced training time, improved decisions, and improved quality
and service.
1.
True
2.
False
Answer: True
5.
Knowledge workers are skilled at avoiding
information overload.
1.
True
2.
False
Answer: False
6.
Knowledge maps are tools for identifying and
locating the organization’s knowledge resources.
1.
True
2.
False
Answer: True
7.
Portals are used to connect knowledge workers
to external databases.
1.
True
2.
False
Answer: False
8.
A community of practice is an informal group
of people in an organization with a common professional interest.
1.
True
2.
False
Answer: True
9.
Information systems can also provide knowledge
networks for linking people so that tacit knowledge can be shared.
1.
True
2.
False
Answer: True
10. Knowledge
assets are as important as physical and financial assets for competitive
advantage and survival.
1.
True
2.
False
Answer: True
1.
Identify the three items an organization's
knowledge base may include.
Answer: A
knowledge base may include (1) structured internal knowledge (explicit
knowledge) (2) external knowledge of competitors, products, and markets,
including competitive intelligence; and (3) informal internal knowledge, often
called tacit knowledge, which resides in the minds of individual employees but
has not been documented in structured form
2.
Identify four office activities. Provide a
specific example of how technology supports each activity.
Answer: Managing
documents (Word processing, desktop publishing, document imaging, Web publishing,
workflow managers);Scheduling (Electronic calendars, groupware,
intranets)Communicating (E-mail, voice mail, digital answering systems,
groupware, intranets)Managing data (Desktop databases, spreadsheets,
user-friendly interfaces to mainframe databases)
3.
How do teams use groupware to support
communication, coordination, and collaboration?
Answer: A
growing number of companies are using Web conferencing tools to stage meetings,
conferences, and presentations online. Web conferencing and collaboration software
provides a “virtual” conference table, where participants can view and modify
documents and slides and share their thoughts and comments using chat,
telephone, or video. Current tools work through a standard Web browser.
Participants from many different locations can use these Web conferencing
tools, which can include virtual whiteboards, slides, video, and Web pages as
part of a presentation. Salespeople might use these tools for offering online
product demonstrations, while senior executives might use them to analyze a
contract proposal or to stage a presentation for hundreds of investors.
4.
Describe how different systems technologies
support knowledge management.
Answer: Knowledge
work systems support the activities of highly skilled knowledge workers and
professionals as they create new knowledge and try to integrate it into the
firm. Group collaboration and support systems support the creation,
identification, and sharing of knowledge among people working in groups. Office
systems help disseminate and coordinate the flow of information in the
organization. AI systems capture new knowledge and provide organizations and
managers with codified knowledge that can be reused by others in the
organization.
5.
What challenges do managers face in attempting
to transform their firms through knowledge management programs?
Answer: Information
systems that truly enhance the productivity of knowledge workers may be
difficult to build because the manner in which information technology can
enhance higher-level tasks, such as those performed by managers and
professionals, is not always clearly understood. Some aspects of organizational
knowledge cannot be captured easily or codified, or the information that
organizations finally manage to capture may become outdated as environments
change. It is very difficult to integrate knowledge management programs with
business strategy. Processes and interactions between information technology
and social elements in organizations must be carefully managed.
1.
Word processing, desktop publishing, and
electronic calendars are examples of:
A.
Knowledge work systems
B.
Artificial intelligence systems
C.
Decision support systems
D.
Document imaging systems
E.
Group collaboration systems
F.
Office systems
Answer: Office Systems
2.
The stored learning from an organization’s
history that can be used for decision-making and other purposes best describes:
A.
Organizational learning
B.
Tacit knowledge
C.
Knowledge warehouse
D.
Best practices
E.
Organizational memory
F.
Knowledge base
Answer: Organizational memory
3.
The most successful solutions or
problem-solving methods that have been developed by a specific organization or
industry best describes:
A.
Organizational memory
B.
Knowledge management
C.
Best practices
D.
Standard operating procedures
E.
Explicit knowledge
F.
Business objectives
Answer: Best practices
4.
Systems that convert documents and images into
digital form so that they can be stored and accesed by the computer are called:
A.
Virtual reality systems
B.
Document imaging systems
C.
Knowledge work systems
D.
Neural networks
E.
Presentation graphics systems
F.
Scanners
Answer: Document imaging systems
5.
Major knowledge work applications include:
A.
Investment workstations, computer-aided design
systems, and intelligent agents
B.
Document imaging systems
C.
Virtual reality systems, investment
workstations, and intelligent agents
D.
Virtual reality systems, intelligent agents,
and investment workstations
E.
Computer-aided design systems, virtual reality
systems, and investment workstations
F.
None of the above
Answer: computer-aided design systems, virtual
reality systems, and investment workstations
6.
Interactive graphics software and hardware
that create computer-generated simulations which provide sensations that
emulate real world-activities describes:
A.
VRML
B.
Fuzzy neural networks
C.
Virtual reality systems
D.
Genetic algorithms
E.
Pilot programs
Answer: virtual reality systems
7.
Groupware is build around each of the
following principles:
A.
communication, collaboration, and coordination
B.
communication, collaboration, coordination,
and knowledge sharing
C.
communication, collaboration, coordination,
and investigation
D.
communication, collaboration, coordination,
and teamware
E.
communication, collaboration, coordination,
and groupware
F.
None of these
Answer: communication, collaboration,
coordination, and knowledge sharing
8.
Artificial intelligence systems:
A.
Do not exhibit the same level of intelligence
as human beings
B.
Can solve all problems intelligently
C.
Substitute for experts
D.
Can come up with new and novel solutions to
problems
E.
Can develop associations and use metaphors and
analogies
F.
Have a unique ability to impose a conceptual
apparatus on the surrounding world
Answer: Do not exhibit the same level of
intelligence as human beings
9.
A knowledge-intensive computer program that
captures the expertise of a human in limited domains of knowledge describes:
A.
virtual reality
B.
a neural network
C.
a decision support system
D.
fuzzy logic
E.
a genetic algorithm
F.
an expert system
Answer: an expert system
10. The
strategy used to search through the rule base in an expert system defines:
A.
an AI shell
B.
fuzzy logic
C.
CASE
D.
an inference engine
E.
a genetic algorithm
F.
SWOT
Answer: an inference engine
11. Which
of the following is a specialist who elicits information and expertise from
other professionals and translates it into a set of rules or frames for an
expert system?
A.
Knowledge translator
B.
Knowledge analyst
C.
Knowledge specialist
D.
Knowledge engineer
E.
Expert analyst
F.
Systems analyst
Answer: Knowledge engineer
12. Which
of the following refers to rule-based AI tolerates imprecision by using
non-specific terms called membership functions to solve problems?
A.
Genetic algorithms
B.
Expert system
C.
Hybrid system
D.
Fuzzy logic
E.
Virtual reality system
F.
Neural network
Answer: Fuzzy logic
13. Which
of the following is a software program that uses a built-in or learned
knowledge base to carry out specific, repetitive, and predictable tasks for an
individual user, business process, or software application?
A.
Expert system
B.
Intelligent agent
C.
Genetic algorithms
D.
Neural network
E.
Fuzzy logic
F.
Hybrid system
Answer: Intelligent agent
14. Knowledge
workers need:
A.
powerful graphics
B.
quick and easy access to external databases
C.
communications and document management tools
D.
a user-friendly interface
E.
analytical tools
F.
all the above
Answer: all the above
15. A
collection of internal and external knowledge in a single location for more
efficient management and utilization by the organization, best describes:
A.
a knowledge repository
B.
organizational memory
C.
a data warehouse
D.
knowledge management
E.
an external database
F.
none of the above
Answer: a knowledge repository
16. A
typical document imaging system used:
A.
an index server
B.
workstations
C.
scanners
D.
an optical disk system
E.
printers
F.
all the above
Answer: all the above
17. Offices
and office workers have these basic functions:
A.
managing and coordinating the work of data and
knowledge workers
B.
scheduling for individuals and groups
C.
managing documents, including document
creation, storage, retrieval, and dissemination
D.
connecting the organization to the external
world
E.
connecting the work of local information
workers with all levels and functions of the organization
F.
all the above
Answer: all the above
18. Technologies
that uniquely and directly address the organizational learning and knowledge
management tasks include:
A.
enterprise systems, external and internal
networks, databases, datamining, and communication-based applications
B.
just office systems and knowledge work systems
C.
just external and internal networks and
databases
D.
office systems, knowledge work systems (KWS),
group collaboration systems, and AI applications
E.
just group collaboration systems and AI
applications
F.
all the above
Answer: office systems, knowledge work systems
(KWS), group collaboration systems, and AI applications
19. The
set of processes developed in an organization to create, gather, store,
transfer, and apply knowledge, best describes:
A.
organizational learnings
B.
knowledge management
C.
organizational memory
D.
knowledge assets
E.
business process engineering
F.
none of the above
Answer: knowledge management
20. Expertise
and experience of organizational members that has not been formally documented
is known as:
A.
knowledge sharing
B.
tacit knowledge
C.
organizational learning
D.
organizational memory
E.
best practices
F.
none of the above
Answer: tacit knowledge
1.
Providing quick and easy access to external
databases is a requirement of a knowledge work system.
1.
True
2.
False
Answer: True
2.
Organizations are using artificial
intelligence technology to capture individual and collective knowledge and to
codify and extend their knowledge base.
1.
True
2.
False
Answer: True
3.
One of the primary advantages of expert
systems is their ability to perform a variety of tasks.
1.
True
2.
False
Answer: False
4.
Expert system benefits include reduced errors,
reduced cost, reduced training time, improved decisions, and improved quality
and service.
1.
True
2.
False
Answer: True
5.
Knowledge workers are skilled at avoiding
information overload.
1.
True
2.
False
Answer: False
6.
Knowledge maps are tools for identifying and
locating the organization’s knowledge resources.
1.
True
2.
False
Answer: True
7.
Portals are used to connect knowledge workers
to external databases.
1.
True
2.
False
Answer: False
8.
A community of practice is an informal group
of people in an organization with a common professional interest.
1.
True
2.
False
Answer: True
9.
Information systems can also provide knowledge
networks for linking people so that tacit knowledge can be shared.
1.
True
2.
False
Answer: True
10. Knowledge
assets are as important as physical and financial assets for competitive
advantage and survival.
1.
True
2.
False
Answer: True
1.
Identify the three items an organization's
knowledge base may include.
Answer: A
knowledge base may include (1) structured internal knowledge (explicit
knowledge) (2) external knowledge of competitors, products, and markets,
including competitive intelligence; and (3) informal internal knowledge, often
called tacit knowledge, which resides in the minds of individual employees but
has not been documented in structured form
2.
Identify four office activities. Provide a
specific example of how technology supports each activity.
Answer: Managing
documents (Word processing, desktop publishing, document imaging, Web publishing,
workflow managers);Scheduling (Electronic calendars, groupware,
intranets)Communicating (E-mail, voice mail, digital answering systems,
groupware, intranets)Managing data (Desktop databases, spreadsheets,
user-friendly interfaces to mainframe databases)
3.
How do teams use groupware to support
communication, coordination, and collaboration?
Answer: A
growing number of companies are using Web conferencing tools to stage meetings,
conferences, and presentations online. Web conferencing and collaboration software
provides a “virtual” conference table, where participants can view and modify
documents and slides and share their thoughts and comments using chat,
telephone, or video. Current tools work through a standard Web browser.
Participants from many different locations can use these Web conferencing
tools, which can include virtual whiteboards, slides, video, and Web pages as
part of a presentation. Salespeople might use these tools for offering online
product demonstrations, while senior executives might use them to analyze a
contract proposal or to stage a presentation for hundreds of investors.
4.
Describe how different systems technologies
support knowledge management.
Answer: Knowledge
work systems support the activities of highly skilled knowledge workers and
professionals as they create new knowledge and try to integrate it into the
firm. Group collaboration and support systems support the creation,
identification, and sharing of knowledge among people working in groups. Office
systems help disseminate and coordinate the flow of information in the
organization. AI systems capture new knowledge and provide organizations and
managers with codified knowledge that can be reused by others in the
organization.
5.
What challenges do managers face in attempting
to transform their firms through knowledge management programs?
Answer: Information
systems that truly enhance the productivity of knowledge workers may be
difficult to build because the manner in which information technology can
enhance higher-level tasks, such as those performed by managers and
professionals, is not always clearly understood. Some aspects of organizational
knowledge cannot be captured easily or codified, or the information that
organizations finally manage to capture may become outdated as environments
change. It is very difficult to integrate knowledge management programs with
business strategy. Processes and interactions between information technology
and social elements in organizations must be carefully managed.
